Three Ways to Improve Internal Company Communication at Work
October 8, 2019
Image from https://datafloq.com/read/data-help-company-improve-internal-communication/2452
Effective internal company communication is the key to organizational success. It’s crucial in not only creating an open and transparent culture, but in driving business results, whether it’s by encouraging idea-sharing, building healthy relationships, or setting clear goals and responsibilities.
In this post, I am sharing three actionable strategies you and your team can take to improve internal company communication.
1. Encourage consistent dialogue and sharing
Creating an environment that is friendly and communicative is the first key step to improving work communication. Encourage your people to open up about their ideas or even feelings. How do you do this? At least three ways. First, you can lead by example and communicate more of what you’re thinking—whether it’s a doubt, question, crazy idea or challenge. Show you’re sometimes not afraid of being vulnerable or wrong. Second, keep your door open as often as possible. This lets your employees know you’re there for them on a consistent basis. And third, establish processes for regular communication, whether it’s monthly one-on-one’s, weekly team meetings, quarterly pep talks.
2. Take time to listen
As a general principle, try to keep your speaking at 50% in most two-way conversations at work. Whether you’re catching up with an employee over lunch or delivering a performance review, you want to be frugal with your words so they’re considered and impactful. Don’t monopolize any conversation. And when it’s your turn to listen, give the other person your undivided attention. Put away your phone, maintain eye contact, mirror the other person’s body language and get comfortable with being silent.
3. Get feedback
Sometimes the best way of improving communication at an organizational level is to create platforms to get feedback from your team. Open and honest feedback from your team enables you to gauge the pulse of how others are feeling about major work initiatives or efforts. Whether it’s holding a town hall to hear concerns in an open forum; or setting up an anonymous web platform for feedback; or even asking your employees about how you’re doing as a manager during their performance review—getting feedback is crucial to making sure communication at work is a two-way street.