Are you Leveraging AI to Train your Workforce?
January 25, 2020
Image from https://www.forbes.com/sites/bernardmarr/2019/05/29/artificial-intelligence-in-the-workplace-how-ai-is-transforming-your-employee-experience/
Artificial intelligence is transforming businesses and taking them to the next level. It’s no surprise then that corporate training, which has revolved around legacy learning management systems, is also on the chopping block for change.
With skills gaps widening and software eating the world, today’s companies need to find creative ways to leverage AI to train their workforce. Specifically, companies must address some of the challenges and pitfalls of corporate training, including the lack of personalization in learning; the inability to measure the ROI of training; and learning content and training modules that are not intuitive or suited for the modern, connected employee.
Going into 2020, it’s clear that the $130 billion US corporate training market is on the cusp of change. Here are 3 ways companies can leverage AI in employee training.
Identifying Employee Skill Gaps
According to a report by IBM, an estimated 120 million workers worldwide will need to be retrained as a result of AI and automation. In today’s economy, employees will need to grow and adapt their skills in areas that drive the most business value and keep pace with new developments.
With enough people data and business outcome data, companies can leverage AI to identify exactly where their employees have a skills or knowledge shortage. AI systems can then recommend specific learning modules to address the gaps and the process gets repeated as part of the continuous learning process of an organization.
Personalizing Training to Individual Needs
The biggest promise of AI in training is a personalized training or learning experience. This happens on at least two levels: first, employees no longer need to learn the same, dry content; instead, content is custom created, perhaps even auto-generated, to suit each employee’s needs and knowledge gaps.
Second, employees no longer need to learn the same, standardized way; instead, AI systems can tailor how content is delivered (text-based articles versus video tutorials, for example) to enhance retention and on-the-job performance. Overall, an AI powered training program could better position content and delivery that’s adaptive and responsive to each learner’s personal learning style and journey.
Finally, the key missing piece in corporate training is a lack of metrics that correlate training with business impact. To wit, companies can’t measure their ROI. With AI, managers and L&D leaders can collect data from beginning to end— from the employee’s first day of training to their subsequent customer interactions; this not only closes the feedback loop, but it helps quantify the business impact of the company’s learning and training investments.